view cart menu separator categories menu separator faq
advanced search
How do I properly care for my new pen?
How long before items I purchase are shipped?
Where do I get refills for the pen I purchased?
What color ink do the pens come with?
What if my pen breaks or gets damaged, can it be fixed?
What is spalting?
Are all of the items handmade?


How do I properly care for my new pen?
General Pen Care DO NOT leave your pen in your vehicle. The temperature extremes experienced in a vehicle could damage your writing instrument. DO NOT use cleaning fluids or abrasive substances, like car wax, on any part of your new writing instrument. This can damage the finish. DO care for your writing instrument the way you would any fine wood product. Protect it with a light coat of good furniture paste wax, designed for wood products. DO keep your pen from extremes of heat and cold. Both are enemies of wood, acrylics and finishes. DO use your pen. It is designed to be written with not placed in a drawer.

top^

How long before items I purchase are shipped?
We make every effort to ship purchased items, within one business day after payment is received. If for some reason we are unable to ship your purchase by the following business day, we will email you with the expected shipping date.

top^

Where do I get refills for the pen I purchased?
Each style of pen uses a different type of refill. The refills are readily available at most office supply stores. Simply pull apart, or unscrew your pen, take the refill out and compare it to the refills available at the store to find one that matches. You can also purchase refills from me if you like, simply send an email and tell me what type of pen you have and what color ink you'd like to refill it with. I will reply with a price quote including shipping.

top^

What color ink do the pens come with?
Most pens are furnished with black ink. Fountain pens are usually furnishd with a blue ink cartridge. However, additional color ink refills can be purchased separately and interchanged with the original refill.

top^

What if my pen breaks or gets damaged, can it be fixed?
Yes. Most pens can be repaired effectively for a small cost (if oustide of the warranty period). However, if the wood or acrylic body gets damaged it is sometimes better to replace the entire pen. This is because the original material that the pen was made with was from one piece and the top and bottom are matched. There is no guaranty that your pen would look as good as it did originally if only one piece was replaced. If your pen is damaged, send me an email describing the damage (and a picture if possible). I will reply with an estimate repair cost and timeframe to return it to you. If you'd rather replace the pen entirely, I will quote you a discounted price on a replacement!

top^

What is spalting?
Spalting is what happens to wood when it is attacked by some types of fungus. The fungus creates dark lines in the wood grain and this causes a stunning effect on the figure of the wood. It is harmless and will not continue once the wood has been finished. Spalted wood is considered to be very desirable. It can cost more than twice that of regular wood depending on the level of spalting present. Not all wood spalts nicely. Typically, the lighter colored woods have much more favorable spalting patterns than darker woods.

top^

Are all of the items handmade?
Yes they are with the exception of the pen kits of which I turn the wood or acrylic and then use the kits to assemble. Nothing is bought pre assmebled or made unless specified. I will from time to time list tools or items from estates. These items are not handmade, by me.

top^

Last Updated: 24 May 2014 04:19:50 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder